Convention Service Manager (CSM)

Job Description

The convention service manager will be the link between event clients and the hotel, coordinating all logistical details for small and large scale events. The CSM is responsible for maximizing revenue to meet team goals and ensuring events and conferences are set up for success.

Fundamental Requirements

• Demonstrates ability to understand client’s needs and translate to deliver banquet event orders on a timely basis and guarantee accuracy.
• Collaborate with sales, banquets, front office, catering and housekeeping to ensure smooth execution.
• Ensure changes are communicated timely to impacted departments/operation leaders.
• Conduct tours and entertain client’s specific needs.
• Monitor and evaluate trends within the market and confirm the property is in line with competitors.
• Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
• Maintain strong visibility in local community and industry organizations as applicable.
• May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes etc.
• Attend daily/weekly/monthly meetings and any other functions required by management.

Knowledge, Skills And Abilities Required

• At least 2 years of progressive experience in a hotel or related field; or a Bachelor’s degree; preferably in business, marketing or hospitality
• Proficiency in Microsoft Office applications
• Knowledge of Salesforce/Delphi.
• Proven ability to manage multiple priorities with excellent follow-through to meet deadlines in a fast-paced environment.
• Strong organizational skills and ability to multitask.
• Strong work ethic and driven by results.
• Exceptional oral and written communication skills.
• Highly motivated.