Welcome to the Pier Restaurant! A tribute to the rich maritime heritage of Harbor Springs, the Pier offers indoor and outdoor dining overlooking the basin of Lake Michigan's Little Traverse Bay. We serve our visitors a superb choice of fresh seafood, Great Lakes fish, steaks and creative takes on classic Northern Michigan dishes.

Our Hosts are responsible for making great first impressions by greeting our guests, managing reservations, and taking guests to their tables. They also help maintain the dining room's efficiency and provide excellent customer service.

Responsibilities

• Demonstrate genuine hospitality for an exceptional dining experience by making every guest feel welcome by greeting guests as they enter the restaurant
• Answer phone calls and make reservations using OpenTable
• Seat guests based on availability and preferences
• Provide guests with menus and server information
• Manage the flow of diners and seating arrangements
• Manage wait lists during volume to set guest expectations
• Help other staff members with bussing and serving
• Answer customer inquiries and concerns
• Maintain clean and organized entryway, dining room and public areas
• Communicate effectively with servers, bar, kitchen and management on level of business
• Ensure all guests are sincerely thanked as they leave

Skills and traits

• Organizational skills: Manage reservations, seating arrangements, and guest preferences
• Communication skills: Provide excellent customer service and treat all guests in a friendly, professional manner
• Attention to detail: Maintain the dining room's efficiency
• Calm under pressure: Handle customer inquiries and concerns
• Hospitality and welcoming attitude: Make guests feel valued and set the tone for an enjoyable dining experience

Requirements:

• Must be able to work weekends and holidays

• Must be able to stand for 5 hours at a time

• Must possess basic computer skills; prior experience with OpenTable or similar software preferred

Job Type: Seasonal with Competitive tipped wage