Job Description

Director of Engineering

Department: Engineering

Reports to: Managing Director of Operations

Direct Reports: Engineering/Maintenance Staff

Job Type: Full Time, Exempt

Job Summary:

The Director of Engineering is responsible for ensuring the maintenance and the general upkeep of the entire Cotton Collection-Northern Michigan portfolio of properties, while working with all departments to promote a safe environment. This position is responsible for implementing and supervising preventative maintenance and repair programs for all properties and equipment, as well as overseeing the properties’ security operations. In that capacity, the Director of Engineering is responsible for protecting the company’s assets and ensuring the safety of the employees and guests alike.

Duties & Responsibilities:

Operational/Functional:

• Manage day-to-day operations of the engineering areas and staff to ensure the quality and standards are meeting the expectations of the customers and employees.
• Implement and supervise the preventative maintenance of Mechanical/Electrical areas, public areas and guest rooms per established standards and schedules.
• Confer with vendors to obtain product and service information such as price, availability and delivery schedule.
• Process purchase requests for items needed by the Engineering department.
• Manage projects as needed. Manage contractors while onsite, supervise work as needed and make sure work was properly performed and the job site is left clean.
• Ensure the building exterior is clean and well maintained.
• Communicate with department leaders about maintenance needs and work orders and ensure work orders are completed in a timely manner.
• Ensure pool and spa are serviced, including making sure chemicals are properly adjusted and filters are cleaned.
• Perform maintenance and repairs on malfunctioning systems and equipment.
• Order, receive supplies and maintain inventory of supplies and operating equipment.
• Review guest satisfaction survey results with employees and respond to all guests’ questions and complaints in a courteous and timely manner.
• Ensure all safety and sanitation standards are adhered to. Respond to guest complaints and ensure proper follow-up is completed.
• Perform any other job-related duties as assigned.

Strategy and Planning:

• Ensure compliance with all service contracts. Ensure compliance with all statutory regulations.
• Work with the Managing Director and General Managers to develop the Capital budget.
• Develop and implement an Energy Saving plan.
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecast. Adjust schedules throughout the week to meet business demands.
• Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction scores.

Financial Management:

• Manage the department’s operating budget and develop the annual capital budget.
• Achieve budgeted revenues, control labor costs and expenses.
• Manage staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Actively participate and advise in the budget, forecasting processes, and the development of the capital expenditure goals.

Team Management:

• Interview, hire, train, and promote the Engineering staff. Provide constructive and consistent feedback and recommend disciplinary action when appropriate.
• Coach and train the Engineering department leadership team and hold them accountable for their performance. Ensure they do the same for their respective teams.
• Ensure employees receive proper training applicable to their position and career aspirations in accordance with company policy and/or local laws.
• Conduct pre-shift meetings with staff and review all information pertinent to the day’s business.
• Monitor, measure, and recognize performance of employees. Assist in the annual performance evaluations.
• Ensure employees are treated fairly and equitably. Handle employee issues in a professional and timely manner.

Leadership Skills:

• Utilize and collaborate with resources across different departments and corporate office.
• Motive employees to perform to their highest standard and establish a trusting environment to enrich the culture.
• Lead by example and operate with integrity and respect.
• Maintain high standards of personal appearance and grooming.

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Must be able to recognize potential safety hazards and security problems in the hotel and act upon each accordingly.
• Must be skilled in HVAC, electrical, carpentry, drywalling, painting, plumbing, roofing, and landscaping.
• Must be Knowledgeable of local, state and federal regulations and safety standards.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Extensive knowledge of hotels, restaurants and hospitality industry in general.
• Proficient with Microsoft Word, Excel and PowerPoint.

Benefits:

• Medical, dental, vision, life & short-term disability insurance
• Paid Time Off
• Flexible holiday pay
• 401k with matching
• Dining and lodging discounts