Job Description

Banquet Captain

Department: Food & Beverage

Reports to: Banquet Manager, Banquet Chef

Job Type: Hourly, Full-time Seasonal

Job Summary:

We are seeking a meticulous banquet captain to supervise and manage all banquet events for the Perry Hotel. As the banquet captain, you will be responsible for managing the staff schedule, ensuring that banquet operations run smoothly, and prioritizing the comfort and safety of our guests.

To be a successful banquet captain, you should have strong leadership skills and be able to manage multiple streams of information. Ultimately, a top-notch banquet captain should remain calm in highly stressful situations and demonstrate excellent time management and organizational skills.

Duties & Responsibilities:

• Welcoming guests upon their arrival and assisting them with their seating arrangements.
• Assisting managers and organizers with planning the layout and logistics of events.
• Setting up and managing staff shifts and timetables.
• Developing and providing staff with the necessary training, including customer service and serving etiquette.
• Managing the setup of events.
• Running the floor and coordinating the food and drink service by liaising with the kitchen and service staff.
• Monitoring the inventory of supplies, equipment, and furniture.
• Tending to guests' requests, questions, and complaints.
• Ensuring that the venue and facilities remain neat and clean.
• Ensuring that all applicable safety regulations are communicated and adhered to.

Qualifications:

• High school diploma or GED.
• Degree in hospitality or similar preferred.
• A minimum of 3 years of experience as a banquet captain or similar.
• Excellent leadership abilities and the ability to manage 5 to 15 staff members.
• Great time management and multitasking abilities.
• Excellent written and verbal communication abilities.
• The ability to provide an excellent level of customer service, even in stressful situations.
• Physically fit with good stamina for physical tasks such as moving and lifting furniture and standing for long periods of time.
• Willingness to work long hours, irregular shifts, and on weekends and holidays.
• Preferred to possess, or be able to obtain, food safety certification (ServSafe or equivalent)